Returns & Refunds Policy

Effective Date: [Insert Date]

At Thorne Cleaning Solutions Ltd., we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help.

1. Eligibility for Returns

You can request a return or exchange within 14 days of receiving your order. To be eligible:

1. Items must be unused, in original packaging, and in resalable condition
2. You must provide proof of purchase (e.g., order number or invoice)

2. Items Not Eligible for Return

1. Opened or used cleaning products
2. Custom or made-to-order items
3. Clearance or sale items marked as non-returnable
4. Products returned after the 14-day window

3. How to Initiate a Return

Please contact our customer service team before sending any items back:

Email: sales@www.thornecleaningsolutions.co.uk
Phone: 01322 524241

We will provide return instructions, including where to send the item. You are responsible for return shipping costs unless the item is faulty or incorrect.

4. Faulty or Damaged Goods

If your item arrives damaged or faulty, please notify us within 48 hours of delivery. We will arrange a replacement, refund, or return at no additional cost.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

1. Refunds will be processed to your original payment method
2. Please allow 5–10 working days for the refund to appear, depending on your bank or card issuer

6. Exchanges

If you would like to exchange an item, please contact us. Exchanges are processed after we receive the original item in good condition.

7. Return Address

All returns should be sent to:

Thorne Cleaning Solutions Ltd.
Unit 20 Acorn Industrial Park
Crayford Road, Dartford
Kent, DA1 4AL
United Kingdom

8. Questions?

If you have any questions about this Returns Policy, please get in touch:

Email: sales@www.thornecleaningsolutions.co.uk
Phone: 01322 524241