Privacy Policy

1. Company Information

Company Name: Thorne Cleaning Solutions Ltd.
Registered Office: Unit 20 Acorn Industrial Park, Crayford Road, Dartford, Kent, DA1 4AL
Company Registration Number: 07572264
VAT Registration Number: 110247567
Contact Email: info@thornecleaningsolutions.co.uk
Contact Phone: 01322 524241

2. Information We Collect

a. Information You Provide Directly

1. Name, address, and contact details
2. Payment and billing information
3. Order details
4. Email communications or messages

b. Information Collected Automatically

1. IP address
2. Browser type and version
3. Device and operating system
4. Browsing behavior on our website

c. Information from Third Parties

We may receive information from payment processors, delivery partners, or marketing platforms.

3. How We Use Your Information

We use your information to:

1. Process and fulfill your orders
2. Provide customer support
3. Improve our website and services
4. Send transactional or promotional communications
5. Comply with legal obligations

4. Legal Basis for Processing

1. Contractual Necessity: To fulfill our contract with you
2. Legal Obligation: To meet our legal obligations
3. Legitimate Interests: To operate and improve our business
4. Consent: For marketing or optional communications

5. Sharing Your Data

We do not sell your personal information. We may share your data with:

1. Payment processors (e.g., Stripe, PayPal)
2. Delivery and courier services
3. IT and website support providers
4. Legal or regulatory authorities if required

6. Data Retention

We retain personal data only as long as necessary or required by law.

7. Your Rights

You have the right to:

1. Access your data
2. Correct inaccurate information
3. Request deletion
4. Restrict or object to processing
5. Request data portability
6. Withdraw consent

To exercise your rights, contact us at info@thornecleaningsolutions.co.uk

8. Data Security

We implement technical and organizational measures to safeguard your data from unauthorized access or loss.

9. Cookies

Our website uses cookies. You can manage cookie settings through your browser. Please refer to our Cookie Policy for more information.

10. Transfers Outside the UK

We may transfer your data outside the UK with appropriate safeguards in place.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns, contact us at:

Data Protection Officer (DPO)

Email: info@thornecleaningsolutions.co.uk
Phone: 01322 524241
Address: Unit 20 Acorn Industrial Park, Crayford Road, Dartford, Kent, DA1 4AL