Delivery Policy
Effective Date: [Insert Date]
At Thorne Cleaning Solutions Ltd., we aim to deliver your cleaning products quickly, reliably, and at competitive rates. This Delivery Policy outlines our shipping methods, timeframes, and related information.
1. Delivery Coverage
We currently deliver to addresses within the United Kingdom, including mainland UK, Northern Ireland, and the Scottish Highlands. For international orders, please contact us directly before placing your order.
2. Delivery Options & Timescales
- Standard Delivery: 2–4 working days
- Express Delivery: 1–2 working days (available for select products)
- Free Delivery: On orders over £[Insert Threshold Amount] (UK mainland only)
All delivery times are estimates and may be affected by factors outside our control (e.g. weather, courier delays, etc.).
3. Order Processing Times
Orders placed before 12:00 PM (Monday to Friday) are typically processed the same day. Orders placed after this cut-off time or during weekends/public holidays will be processed the next working day.
4. Delivery Charges
Delivery charges are calculated at checkout and depend on the size, weight, and destination of the order. Any free delivery offers will be clearly stated on the website.
5. Click & Collect
We offer a Click & Collect service from our warehouse:
Thorne Cleaning Solutions Ltd.
Unit 20 Acorn Industrial Park,
Crayford Road, Dartford, Kent, DA1 4AL
Phone: 01322 524241
Please wait for confirmation before arriving to collect your order.
6. Failed or Missed Deliveries
If no one is available to receive your parcel, the courier may attempt re-delivery or leave instructions for collection. If a package is returned to us due to non-collection or incorrect address, re-delivery charges may apply.
7. Damaged or Missing Items
Please inspect your order upon arrival. If any items are missing or damaged, notify us within 48 hours of delivery at
sales@www.thornecleaningsolutions.co.uk or call
01322 524241.
8. Tracking Your Order
Once your order has been dispatched, you may receive a tracking number by email or SMS depending on the delivery service used.
9. Contact Us
If you have any questions regarding delivery or your order status, please contact our customer support team:
Thorne Cleaning Solutions Ltd.
Email: sales@www.thornecleaningsolutions.co.uk
Phone: 01322 524241
Address: Unit 20 Acorn Industrial Park, Crayford Road, Dartford, Kent, DA1 4AL